← Pavane

Support

We read every message.

Before you write

If Pavane didn't wake you, these are the usual causes:

• The night was never started. Nothing is set until you tap Sleep now. Setting the time alone plays no music and sets no backup alarm.
• The volume was low. Pavane plays at your iPhone's media volume, and the wake is only as loud as that. Turning it down with the side buttons during the night turns the wake down too. Between 30% and 70% works for most people.
• Alarms are off for Pavane. Without this permission there is no backup alarm if the music stops. Check Settings › Pavane › Alarms.
• Headphones or a speaker were connected. Pavane plays wherever your iPhone's audio goes. If AirPods or a Bluetooth speaker are connected, the wake plays there.

Good to know

• If the music stops, the alarm doesn't. If Pavane is closed or the music is cut off during the night, a backup alarm still rings at your wake time. It uses the standard iPhone alarm sound, not the music.
• The silent switch and Focus don't stop Pavane. The music is media audio, and the backup alarm sounds through Silent Mode and Focus.
• Other alarms still ring. Alarms in Clock or other apps go off on their own schedule, and Pavane can't silence them. Pavane keeps playing alongside. If you want Pavane to wake you, turn those off for the same morning.
• To stop the alarm, unlock your iPhone, open Pavane and slide to stop. The lock screen shows Open Pavane to stop when it's time.

Reporting a problem

Including these makes it much faster to fix:

• Your iPhone model and iOS version
• The Pavane version, shown at the bottom of the app's settings screen
• What you expected to happen, and what happened instead
• Whether Low Power Mode was on

Requirements

Pavane requires iOS 26 or later. There is no Android version and none is planned.